Welcome to the online Terms and Conditions ('Terms') of Flower Delivery Tooting Bec. These Terms govern the supply of fresh flowers, goods, and related services through our ecommerce store, accessible to residents and businesses in Tooting Bec and the surrounding areas in the United Kingdom. By placing an order with us, you agree to be legally bound by these Terms as outlined below. Please read them carefully before making a purchase.
Our flower delivery services are available for customers located within Tooting Bec and its surrounding regions. By proceeding to order on our website, you confirm that your delivery address falls within the deliverable zones as indicated on our online platform. Orders to postcodes outside our coverage area may not be accepted or could incur additional charges at our discretion.
To enjoy seamless online flower delivery in Tooting Bec, please follow these steps when placing an order on our website:
If you do not receive an order confirmation within an hour, please check your account and contact us via the options provided on our website. You must retain this confirmation for your records, as it references important transaction details and your order number.
All prices for flower delivery in Tooting Bec are displayed clearly on our website, inclusive of applicable VAT. Additional fees for delivery may be calculated at checkout and confirmed prior to payment. We reserve the right to modify prices or offers at any time; however, pricing of confirmed orders will not change retrospectively.
Payment for your online flower order can be made via the following accepted payment methods:
All payments are subject to validation and authorisation by your card issuer or payment provider. If your payment is declined for any reason, we will not be able to process or deliver your order and you will be notified accordingly. Please ensure that your payment information is entered accurately.
We appreciate that plans may change, so we strive to offer flexible cancellation and amendment options for your Tooting Bec flower delivery.
Amendments: You can request changes to your order (such as delivery details, card message amendments, or product substitutions) up to 24 hours before the scheduled delivery time. After this period, it may not be possible to amend your order as arrangements may have been prepared for dispatch.
Cancellations: If you wish to cancel your order, please notify us as soon as possible. Cancellations made more than 24 hours before the scheduled delivery date will qualify for a full refund. Cancellations requested within 24 hours of the scheduled delivery may be subject to a cancellation fee or may not be possible if your order has already been prepared or dispatched. Due to the perishable nature of flowers, exceptions may apply depending on the status of the order.
For cancellations and changes, please use the contact methods provided on our website quoting your order number. Refunds, where applicable, will be processed using the original payment method within a reasonable timeframe.
We endeavour to supply the products as displayed and described. However, all flowers and goods are subject to seasonal and daily availability. In circumstances where specific flowers or packaging are unavailable, we reserve the right to make reasonable substitutions of equal or greater value. We will always attempt to maintain the style and colour scheme of your chosen arrangement, ensuring customer satisfaction remains at the heart of our service.
We offer scheduled and same-day flower delivery options across Tooting Bec and surrounding areas, subject to our delivery schedule and the time of placing the order. At checkout, you will select your preferred delivery date and any further time requirements where available.
Whilst we make every effort to deliver on your chosen date and time, deliveries may be subject to delays beyond our control, such as traffic congestion, adverse weather, or unforeseen local conditions. Deliveries to businesses, hotels, hospitals, or public buildings will be made to a reception or appropriate delivery point, not directly to the recipient. It is your responsibility to ensure the correct and complete delivery information is provided; we cannot be held liable for failed or delayed deliveries where inaccurate or incomplete details are supplied.
We consider an order delivered when flowers are handed to the recipient, a person nominated by the recipient, left in a specified safe place, or delivered in line with delivery instructions confirmed at checkout. Should the recipient be unavailable, and no safe place is indicated, our driver may leave a calling card for collection or contact the recipient to reschedule. Responsibility for the order passes to you or the recipient upon delivery.
If for any reason your delivery cannot be completed and returned to us, we will contact you to arrange a redelivery (additional charges may apply) or a refund if appropriate. You must notify us of any issues with your order, including non-delivery, defect, or damage, within 24 hours of the delivery date for consideration of replacement or refund. Complaints received outside this period may not be eligible for refund or compensation due to the perishable nature of flowers.
As our products are perishable, the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to most flower orders. However, if your order is unsatisfactory due to quality issues, incorrect items delivered, or damage, please contact us within 24 hours of receipt with photographic evidence where possible. Valid complaints will be handled with a replacement item or refund at our discretion within a reasonable timeframe, usually no longer than 14 days. We reserve the right to refuse a refund where flowers have been altered or not cared for according to care instructions.
Flower Delivery Tooting Bec shall not be liable for any indirect or consequential losses, loss of opportunity, or loss of enjoyment in connection with your purchase or delivery, except as required by law. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability not excludable or limitable under English law. Our liability is strictly limited to the purchase price of the relevant product in question.
We will not be held responsible for failing to perform our obligations under these Terms due to events outside our control, including but not limited to natural disasters, transportation interruptions, or labour disputes.
We process your personal data in accordance with our Privacy Policy, ensuring your information is handled securely and solely for the purposes of fulfilling your flower delivery in Tooting Bec and surrounding areas. By placing an order, you consent to such processing. For further information on how your data is used, please refer to our Privacy Policy displayed on our website.
All content and images displayed on our website, including descriptions, photographs, and designs, remain the intellectual property of Flower Delivery Tooting Bec. No part of this material may be copied, reproduced, or used without explicit written permission.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these Terms or your purchase shall be subject to the exclusive jurisdiction of the English courts. Nothing in these Terms affects your statutory consumer rights under UK law.
We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on our website and will apply to orders placed after the amendment date. We recommend reviewing these Terms each time you place an order to ensure your awareness and acceptance of the latest conditions.
Your experience matters to us. For queries, feedback, or assistance with your online flower delivery Tooting Bec order, please use the contact form or live chat available on our website. We aim to respond to all queries in a timely and efficient manner.
These terms and conditions apply to all customers ordering flower delivery in Tooting Bec and the surrounding areas via our online platform.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tooting Bec, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tooting Bec.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
