Returns, Refunds & Complaints Policy – Flower Delivery Tooting Bec
Our Commitment to Fresh, Quality Flowers in Tooting Bec
At Flower Delivery Tooting Bec, we take pride in being a trusted local florist for households and businesses in the Tooting Bec area. We’re passionate about delivering only the freshest flowers and exceptional service with every order. This page outlines our policies regarding returns, refunds, and complaints, so you can order from us with complete confidence.
Fresh Flowers Guarantee
We understand how important freshness is when it comes to enjoying beautiful blooms. That’s why we offer a Fresh Flowers Guarantee on all our arrangements to ensure they arrive in vibrant condition and remain fresh for a minimum period after delivery.
Freshness Window
All flowers delivered by Flower Delivery Tooting Bec are guaranteed fresh for at least 5 days from the date of delivery, provided you follow the recommended care instructions included with your bouquet. If your blooms appear wilted or do not meet our freshness standard within this window, please contact us promptly so we can resolve the issue.
Damaged-on-Arrival Policy
Your happiness matters to us. If your flowers or arrangements arrive damaged, incomplete, or not as described, please let us know within 24 hours of receipt. The easiest way to help us resolve your concern is to provide a clear photo of the product and a brief description of the issue. We will quickly verify the damage and offer you a suitable solution.
Refunds or Replacements
Depending on your circumstance, we offer the following options:
- Replacement: We will deliver an identical (or similar, if unavailable) arrangement as soon as possible, free of charge.
- Full or Partial Refund: If a replacement is not appropriate or preferred, we’ll issue either a full or partial refund to your original payment method, based on the extent of the issue.
We may require the original product to be returned, but in most cases, photo evidence is sufficient for us to process your request swiftly.
Complaints Process
If you’re not fully satisfied with our flowers or service, we are here to help. Please raise your concern with us within 5 days of your delivery. We recommend providing as much detail as possible, including your order number and relevant photos, to help us investigate and resolve your issue as quickly as possible.
Our team reviews all complaints thoroughly. We will update you on the outcome and the steps we’ve taken to put things right. Our aim is to ensure every local customer feels valued and receives our best service, every time.
Your Local Tooting Bec Florist
Flower Delivery Tooting Bec is proud to serve the local community, from family homes to nearby offices and shops. We stand by our fresh flowers guarantee and straightforward returns and refunds process, so you can order with peace of mind. Thank you for trusting us with your special moments and everyday flower needs.
