At Flower Delivery Tooting Bec, we take pride in being a trusted local florist for households and businesses in the Tooting Bec area. We’re passionate about delivering only the freshest flowers and exceptional service with every order. This page outlines our policies regarding returns, refunds, and complaints, so you can order from us with complete confidence.
We understand how important freshness is when it comes to enjoying beautiful blooms. That’s why we offer a Fresh Flowers Guarantee on all our arrangements to ensure they arrive in vibrant condition and remain fresh for a minimum period after delivery.
All flowers delivered by Flower Delivery Tooting Bec are guaranteed fresh for at least 5 days from the date of delivery, provided you follow the recommended care instructions included with your bouquet. If your blooms appear wilted or do not meet our freshness standard within this window, please contact us promptly so we can resolve the issue.
Your happiness matters to us. If your flowers or arrangements arrive damaged, incomplete, or not as described, please let us know within 24 hours of receipt. The easiest way to help us resolve your concern is to provide a clear photo of the product and a brief description of the issue. We will quickly verify the damage and offer you a suitable solution.
Depending on your circumstance, we offer the following options:
We may require the original product to be returned, but in most cases, photo evidence is sufficient for us to process your request swiftly.
If you’re not fully satisfied with our flowers or service, we are here to help. Please raise your concern with us within 5 days of your delivery. We recommend providing as much detail as possible, including your order number and relevant photos, to help us investigate and resolve your issue as quickly as possible.
Our team reviews all complaints thoroughly. We will update you on the outcome and the steps we’ve taken to put things right. Our aim is to ensure every local customer feels valued and receives our best service, every time.
Flower Delivery Tooting Bec is proud to serve the local community, from family homes to nearby offices and shops. We stand by our fresh flowers guarantee and straightforward returns and refunds process, so you can order with peace of mind. Thank you for trusting us with your special moments and everyday flower needs.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
